Privacy Policy

Data Protection Declaration

1. Introduction

We take the protection of your personal data very seriously. This privacy policy explains what personal data we collect from you and how we use it.

This privacy policy applies to our website and all related services. We process your data in accordance with Swiss data protection law and the EU General Data Protection Regulation (GDPR).

2. Data Controller

Responsible for data processing:
CoupleBox
Hoti Enterprise
Schächlistrasse 6
8953 Dietikon, Switzerland

Contact:
Phone: 079 945 01 39
Email: info@couplebox.ch
Website: www.couplebox.ch

3. Data We Collect

3.1 Personal Information

  • Name and contact information (email, phone, address)
  • Age verification data (to ensure you are 18+)
  • Payment information (processed securely through Stripe)
  • Order and delivery information

3.2 Intimate Preferences Data

  • Answers to compatibility questions
  • Product preferences and selections
  • Communication preferences

3.3 Technical Data

  • IP address and browser information
  • Usage data and analytics
  • Cookie and session data

4. Legal Basis for Processing

4.1 Contract Fulfillment

We process your data to fulfill our contractual obligations, including order processing, delivery, and customer support.

4.2 Legitimate Interest

We have legitimate interests in improving our services, preventing fraud, and ensuring website security.

4.3 Consent

For intimate preference data and marketing communications, we process data based on your explicit consent.

4.4 Legal Compliance

We process data to comply with legal obligations, such as tax and accounting requirements.

5. Data Sharing and Third Parties

5.1 No Sale of Personal Data

We never sell your personal data to third parties. Your intimate preferences and personal information remain confidential.

5.2 Service Providers

We may share data with trusted service providers (payment processing, shipping, analytics) who are bound by strict confidentiality agreements.

5.3 Legal Requirements

We may disclose data if required by law, court order, or to protect our legal rights and the safety of our users.

6. Data Security

Technical Measures

  • SSL/TLS encryption
  • Secure data centers
  • Regular security updates

Organizational Measures

  • Access controls
  • Staff training
  • Regular audits

7. Your Rights

7.1 Access and Portability

You have the right to access your personal data and receive a copy in a portable format.

7.2 Correction and Deletion

You can request correction of inaccurate data or deletion of your personal information.

7.3 Consent Withdrawal

You can withdraw your consent for processing intimate preference data at any time.

7.4 Objection and Restriction

You can object to processing or request restriction of data processing in certain circumstances.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this privacy policy or as required by law.

7 years
Financial records
3 years
Customer data
1 year
Analytics data

9. Cookies, analytics, and international data transfers

Cookies and similar technologies

We use necessary cookies and local storage as described above. For usage statistics and improving our service, Google Tag Manager and, if configured, Google Ads or similar tags may load when you visit the site (without a separate consent banner in this Switzerland-focused configuration). We describe the legal bases in section 4 and limit processing to what is appropriate for operating the shop. You can restrict or block cookies and similar storage through your browser settings, private browsing, or extensions; some features may work less smoothly. For audiences or campaigns where stricter rules apply, we can enable an explicit consent step in the website settings.

For cookies and similar technologies we follow Swiss data protection law (Federal Act on Data Protection, FADP / DSG), in particular transparency (Art. 19 DSG) and the guidance of the Federal Data Protection and Information Commissioner (FDPIC / EDÖB), including:

If we display a consent dialog for optional measurement (e.g. Google Tag Manager), analytics only loads after an explicit click (no pre-ticked consent). Refusing non-essential measurement is designed to be as straightforward as accepting it, in line with the EDÖB cookie guide (section 3.13.2 on consent banners) and Art. 6(7) FADP.

International transfers

Some processors may process personal data outside Switzerland or the EEA (for example payment providers or analytics services). When we transfer data internationally, we rely on adequacy decisions, standard contractual clauses, or other safeguards required under Swiss law and the GDPR.

Contact and Complaints

Data Protection Contact

For questions about data protection or to exercise your rights, please contact us:

Privacy Contact

Right to Complain

You may lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC). If you live in the European Economic Area, you may also contact your local EU/EEA supervisory authority.

Last updated: May 17, 2026